At the heart of our monitoring systems are a number of mission critical servers, of the type used in defence and financial institutions, each with multiple processors and multiple hard drives constantly backing each other up for maximum security, permanently monitoring the surveillance systems in the field.

During the agreed monitoring periods our systems constantly monitor your digital IP surveillance system and will instantly alert us to any danger or intrusion. Following an alarm activation, our system receives the live video images or alarm signals and immediately distributes them to the screen of a trained operator. The operator interprets the images and information being received and initiates an appropriate response which has previously been agreed with the client.

The response can involve calling the emergency services or alerting either the key holder or alarm response provider in order to take the appropriate action. We can also hold voice communication with and issue warnings to intruders, for additional deterrence and crime prevention.

The system immediately provides the operator on screen with all relevant information concerning the site in order to conduct an appropriate response. This includes:-

 The required response as detailed by the client.

 Local police or other emergency response numbers.

 Key holder details and contacts.

 Details of any special hazards on site.

 Where appropriate, a site security map.

Alarm events are monitored to conclusion and digitally recorded to evidential standards for future prosecution of offenders if required.

In addition to monitoring and recording alarm events we can conduct the following operations for any site in the UK, or if necessary, anywhere in the world:-

 Conduct routine camera and alarm patrols of sites.

 Constantly test the functioning of cameras and every part of the system remotely to provide immediate notice of any partial or full system failures.